Effective Date: April 20, 2026
Last Updated: April 20, 2026

1. Introduction
Welcome to Trash Detail ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Trash Detail, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
2.1 Personal Information
We collect the following personal information when you register and use our app:
Account Information: Name, email address, password (hashed), user ID
Profile Information: Phone number, profile photo
Address Information: Street address (Lane 1 & 2), city, state, ZIP code
Role Information: User type (Customer, Employee, or Administrator)
Account Creation Date

2.2 Problem Report Data
When you report waste collection issues, we collect:
Problem Details: Description, location, status, category
Photos: Images captured via camera or selected from your photo library
Location Data: Address and coordinates where the problem occurred
Timestamps: Date and time of problem creation and updates

2.3 Communication Data
Chat Messages: Real-time messages between customers, employees, and administrators
Support Tickets: Communication history and ticket information
Notifications: Push notification preferences and delivery status
Read Receipts: Message read status

2.4 Technical Information
Device Information: Device type, operating system (iOS/Android), app version
Usage Data: App activity and interactions (for example, features used) to help us troubleshoot and improve the app
Network Information: Internet connectivity status
Support Diagnostics (Optional): If you contact us for support, you may choose to share additional diagnostic information (e.g., screenshots) to help us troubleshoot

2.5 Camera and Media Access
Camera Access: To capture photos of waste collection problems
Photo Library Access: To select existing photos for problem reports
Media Metadata: Location information embedded in photos (if enabled)

3. How We Use Your Information
3.1 Service Delivery
Authenticate and manage your account
Process and track problem reports
Facilitate communication between customers, employees, and administrators
Send notifications about problem status updates
Coordinate waste collection issue resolution

3.2 Service Improvement
Improve functionality based on user feedback
Identify and fix technical issues based on user reports
Develop new features based on user needs
Optimize problem resolution workflows

3.3 Communication
Respond to support requests
Send important service announcements
Provide status updates on reported problems
Enable real-time chat functionality

3.4 Security and Legal Compliance
Prevent fraud and unauthorized access
Enforce our Terms of Service
Comply with legal obligations
Protect user safety and rights

4. Third-Party Services
4.1 Cloudinary
We use Cloudinary for image storage and delivery. Photos you upload are stored on Cloudinary's servers. Please review Cloudinary's Privacy Policy for details on how they handle your data.

4.2 Socket.io
Real-time chat functionality is powered by Socket.io for instant messaging between users.

4.3 Expo Services
Our app is built using Expo. For more information about Expo's privacy practices, review Expo's Privacy Policy.

4.4 Email Services
We send account-related emails (such as password reset codes) using an email service provider.

5. Data Sharing and Disclosure
5.1 Within the App
Customers can view their own problems and communicate with assigned employees and administrators
Employees can view problems assigned to them and communicate with customers and administrators
Administrators have access to all problems, users, and communications for management purposes

5.2 Third-Party Service Providers
We do not sell or rent your personal information.
We share data with trusted service providers who assist in operating our app (e.g., cloud storage, hosting services). These providers are bound by confidentiality agreements.

5.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Storage and Security
6.1 Security Measures
Hashed password storage
Encrypted connections (TLS/HTTPS) for data transmission
Token-based authentication
Access controls based on user roles

6.2 Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request account deletion at any time.

6.3 Data Location
Your data is stored on secure servers. Image data is stored with Cloudinary, which may store data in multiple geographic locations.

7. Your Rights and Choices
7.1 Access and Update
You can access and update your profile information within the app's settings section.

7.2 Data Deletion
You may request deletion of your account and associated data by contacting us at trashdetail@gmail.com.

7.3 Communication Preferences
You can manage notification settings within the app to control what alerts you receive.

7.4 Photo Library Permissions
You can revoke camera and photo library access through your device settings at any time.

7.5 Data Portability
You may request a copy of your personal data by contacting us.

8. Children's Privacy
Trash Detail is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. International Users
If you are accessing Trash Detail from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
Posting the new Privacy Policy within the app
Updating the "Last Updated" date
Sending a notification through the app (for material changes)
Your continued use of Trash Detail after changes are posted constitutes acceptance of the updated policy.

11. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Know what personal information is collected
Know whether your personal information is sold or disclosed
Opt-out of the sale of personal information (we do not sell your data)
Request deletion of your personal information
Not be discriminated against for exercising these rights

12. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict or object to data processing
Data portability
Withdraw consent at any time

13. Contact Us
Trash Detail Support
Email: trashdetail@gmail.com
Address: 1104 W Colonial Ave, Elizabeth City, NC 27909-4112, United States
Phone: +1 (252) 256-2180
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out to us.

14. Consent
By using Trash Detail, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

© 2026 TRASH DETAIL, LLC. All rights reserved.

This document was last updated on April 20, 2026